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Testimonials
Here’s what our customers are saying:
June 17, 2010
To Whom It May Concern:
My name is Gary W. Tipps, I am the Assistant Chief of Police for the City of Moore. I have been a law enforcement officer for over thirty-one years. My wife, Jacquelyn D. Tipps, is a retired Registered Nurse who has worked in the operating room for over twenty-five years.
We are in the process of finishing the building of our “dream house”. We invested our life savings into constructing a home in which we hoped to be proud. Unfortunately, we used a builder we later found to have little or no experience in building a custom home. We had nothing but problems with every aspect of the construction.
The first big rain we experienced, two weeks after we moved into the house, flooded our garage. Needless to say, we lost many of our precious possessions. All of this was due to incompetent construction of the driveway and improper grading of the backyard. The water had no place to go except to backup and pool in the driveway and yard. In addition to the flooding in the back, the front steps to our new home were also inadequately constructed. One step was several inches shorter in depth than the other step. This caused several visitors to miscalculate their stride and almost fall. In addition, there was a large chunk of concrete that had simply cracked and broken off on the bottom step. All of these problems were due to a construction contractor not really knowing nor understanding what he was doing. We were at a total loss as to what to do.
My wife and I then met Bill Guinn. He was great! Bill came to look at our problems and talk with us at no charge or obligation. He never pressured us not one time to use his company. he gave us a long, long list of satisfied customers that we were free to call and ask about his work. Bill didn’t have to sell his workmanship, his past customers did it for him. That’s no small fete.
Bill and his minions surveyed and “shot grades” in our back yard several times. They went back to the office, worked on their plans and the next thing we knew they were calling to ask if they could come back and look at the problem again to be certain they were giving us the best job possible. Race, Bill’s foreman, even came out a couple of times and visited with my wife and me about what needed to be done. Everyone wanted to make sure we understood the whole problem and the solution they were proposing. Bill is in the concrete and drainage business and I wouldn’t say his work is inexpensive but for the warranty, planning and care he and his entire company put into the job is worth it! My family and I do not want nor do we have the money to keep having these problems repaired and we know with Bill’s company doing the job that won’t happen.
Unfortunately, now our finances have been severely depleted due to repairing other mistakes related to our home. We just can’t afford to have everything done at this time. So, we opted to have our steps fixed so that no one would get injured. Race came out and supervised the replacement of the steps. They did a wonderful job. The steps are now safe and they look nicer than the way they should have looked originally, even better than we dared hope. As for the remainder of the job, Bill has generously told us that when we recover financially and are ready, he will fix the driveway and backyard problems at the originally quoted price.
With all my years in law enforcement and my wife’s years in nursing, knowing and meeting people from all walks of life, we have rarely know people better than Bill, his wife Jeannie and Race. I have never recommended a business or company to do work for any citizen but I do and will recommend Bill Guinn’s Concrete and Drainage Company. You would be hard-pressed to meet more honest, hard-working, nice, faith based folks with the customers best interest in mind. It has been a privilege and honor to know Bill and company. My wife, Jacquelyn, and I are honored to recommend Bill’s Concrete and Drainage Company to anyone who needs any type of concrete and/or drainage work.
Gary W. Tipps
Assistant Chief of Police for the City of Moore
Bachelor Science in Organizational Leadership/Business
Masters of Science in Management
Graduate of the F.B.I. National Academy 177th Session
TO WHOM IT MAY CONCERN:
In my 30 years of being a homeowner and 27 years of owning rental property, I have dealt with many many various contractors. I have experienced jobs from good to fair. One job was having a swimming pool built, which was a total nightmare. The contractor assured me he would start the job and stay on my pool until completed. He started the job and did what he said he would do to get the 1/2 down payment; after that point getting him back for completion ended up in court. The concrete he poured around the pool area and patio began cracking, flaking and settling. WHAT A MESS!!!
Being in insurance, I know and we insure a lot of contractors. Therefore, I called some of our clients to find a good concrete contractor. BILL'S CUSTOM CONCRETE was recommended by a large commercial concrete company. I called and Mr. Bill Guinn came out to give me an estimate. I liked what he said and readily knew (this was obvious) he knew his business. My MAIN question was - Sir, are you going to start the job and then go start several others and leave my yard torn up and in a mess? He said, NO - I do not operate that way. Needless to say, all I could do was take him for his word..... The first day his crew came in jackhammered and hauled off old concrete. The second day they poured concrete and the third day did their cleanup. The entire courteous, hard working crew equal (totally unbelievable).
I did not find a good contractor; I found "THE BEST"
Dear Bill,
I would like to tell you how satisfied my husband and I are with our new driveway- we are very proud of it. For a long time we delayed having the old one replaced because we were afraid we would make a wrong choice of a contractor.
Beginning with Wayne's courteous visit and patient answers to our many questions, we have been happy with your service. We both watched every phase of the work and I learned a lot about concrete, a new experience for me.
All the men who worked on this job impressed us with their neatness, courtesy, and professional manner. As I observed how labor-intensive this work is, how much expensive equipment came and went, and how much material was poured into that big driveway. I realized why driveways are so expensive, and I wondered how you could do it for that price.
Perhaps the most impressive aspect of the work was the very frequent supervision you and Wayne provided. You did not bid the job and turn it over to the employees even though you have good workers. I also appreciated your meticulous attention to even the minor details.
After we contracted you, visited with Wayne, and read your literature, we drove around and looked at some of your work you listed and we phoned one lady. As I told you, she did a really great job of praising your work, which you did five years ago. The fact we could see other driveways and talk to owners was a big plus.
We think our driveway will be good advertisement for you and you may use this letter if you wish. We will be glad to visit with anyone who is interested in contacting us.
To Bill's Custom Concrete and Drainage:
Thank you for the superb drainage and concrete job you did for us. Not only did we appreciate your advise and guidance when initiating the job, but your professionalism throughout the entire process.
Honestly, quality, and professionalism are such a rarity now of days: you should all be very proud. I know we are.
If you should ever need a recommendation, please let us know. We've gotten so many compliments on your work. No one can believe your five year crack guarantee or lifetime drainage guarantee either!
We can't say enough guys. Somehow thanks just doesn't seem enough.
To Whom It May Concern:
Recently, I have had the opportunity to work with Bill's Custom Concrete on our remodeling project involving design and artistic brick design within a patio area. I am writing this as a recommendation and a sincere thanks for Bill's understanding and professional approach to our specific needs.
Bill's crews are efficient and skillful. They are well organized and operate within the superior level in this designated area. They approach their tasks systematically and integrate all the pieces in a workable plan.
Bill is a competent individual and displays flexibility in his approach. He has a vast knowledge of construction and design activities, is reliable, and has an excellent crew. I commend Bill and his crews for acquiring such a professional attitude and hope that quality people like these remain a normality instead of a rarity. Again, Bill has made this project a pleasant experience and it was a delight to work with quality people like Bill and his crew.
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